At Texas MMJ Card Doctor, our mission is to provide compassionate and professional evaluations to patients seeking access to medical cannabis in Texas. We believe in honesty and transparency, which is why we’ve created this clear Refund Policy.
When Refunds Are Available
We proudly offer a 100% money-back guarantee in certain situations. Refunds may be granted under the following conditions:
1. Not Approved by the Doctor
- If you are not approved for medical cannabis certification in Texas during your evaluation, you will receive a full refund of your consultation fee.
2. Appointment Cancellations
- Appointments canceled at least 24 hours in advance may qualify for a refund or complimentary rescheduling.
- Appointments canceled less than 24 hours before your scheduled time may not qualify for a refund.
3. Billing Errors / Duplicate Payments
- If a billing error or duplicate charge occurs, we will issue a full refund once verified.
Non-Refundable Circumstances
Certain fees and services are non-refundable:
- State registration fees paid directly to the Texas Compassionate Use Program (TCUP) are non-refundable.
- Missed appointments or “no-shows” are not eligible for refunds.
- Patients who are approved by a physician but fail to complete their state registration are not eligible for refunds.
Refund Process
- Approved refunds will be credited back to the original payment method within 5–10 business days.
- To request a refund, please contact our support team:
- 📧 Email: contact@texasmmjcarddoctor.com